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Leading Indian and global hotel chains, along with large quick service restaurant (QSR) brands, are all experiencing a staff shortfall primarily due to redundancies created during the pandemic, people familiar with the matter said “The demand aggregation of the industry for skilled staff is increasing post the pandemic with new hotels, outlets, restaurant chains, and cloud kitchens opening and expanding aggressively,” said Rajan Bahadur, chief executive officer of Tourism and Hospitality Skill Council (THSC), promoted by Confederation of Indian Industries (CII) to help fill skilling gap in tourism and hotel industries. “We have already received a demand of over 300,000 workers for different tourism and hospitality job roles in the 2021-22 period,” he said.

“At present, the industry has a requirement of over 350,000 manpower at various levels.... This number is likely to appreciate as the industry is on a constant road to recovery post the third wave of the Covid-19 pandemic.”